BlueDragon Logo-MASTER-R1.jpg

Critical Thinking and 

Complex Problem Solving Workshops

for

Root Cause Analysis

Certification

"Skills to help us thrive in the age of Artificial Intelligence"

BlueDragon®
Workshop Descriptions
DLE Offers workshops to meet the needs of a variety of users including root cause practitioners, facilitators, team leaders and management overseers.  
BlueDragon Logo-MASTER-R1.jpg

Promotes:

  • Workplace Safety

  • Strong Quality Culture

  • Continuous Improvement

  • Critical Thinking

  • Cost Savings

Target Population

  • Executive Leadership Teams

  • Managers with direct oversight responsibilities of complex problem solving efforts 

  • Project Management Professionals (27 Credit Hours) 

  • Lean Six Sigma practitioners

BD-101...BlueDragon® Critical Thinking and Complex Problem Solving 
Indoctrination for Managers (4 hrs.)
  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon®combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon®in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Management checklist for engaging the BlueDragon teams and the risks associated with "hijacking" RCAs  

Target Population

  • Oversight Personnel

  • Quality Assurance personnel

  • Contractor Assurance personnel

  • Performance Assurance personnel

  • Corrective Action Program Managers

  • Occurrence Reporting personnel

  • Project Management Professionals (27 Credit Hours) 

  • Lean Six Sigma practitioners

BD-102...BlueDragon® Critical Thinking and Complex Problem Solving Indoctrination for Oversight Personnel (8 hrs.)
  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon® combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon® in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Guidance (checklist) for personnel conducting audits and surveillances of RCA teams

  • Sample Case Study to better understand BlueDragon tools and techniques

BD-201...BlueDragon Critical Thinking and Complex Problem Solving Workshop:
Root Cause Analysis Certification Course for
Executives/Leadership Training (2 days) 
  • Fundamentals of Root Cause Analysis and Apparent Cause Analysis

    • Data Analysis Tools & Techniques

    • Causal Analysis Tools & Techniques 

  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon® combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon® in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Case studies to practice BlueDragon Critical Thinking and Complex Problem Solving tools and techniques

  • Communicating results to management and regulators 

Target Population

  • Participants in Executive and Management Leadership Development Programs

  • MBA Students

  • Lean Six Sigma practitioners, Master Black Belts, Black Belts, Green Belts

  • Management of all levels 

  • Project Management Professionals 

BD-202...BlueDragon Critical Thinking and Complex Problem Solving
Fundamentals for Colleges and Universities (2 days) 
  • Fundamentals of Root Cause Analysis and Apparent Cause Analysis

    • Data Analysis Tools & Techniques

    • Causal Analysis Tools & Techniques 

  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon® combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon® in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Case studies to practice BlueDragon Critical Thinking and Complex Problem Solving tools and techniques

  • Communicating results to management and regulators 

Target Population

  • Graduating College Seniors

  • Post-graduate students

  • Design Thinking Teams

  • Executive MBA participants

  • Non-degreed post-graduate leadership development program participants

  • Project Management Professionals 

  • Lean Six Sigma practitioners

BD-301A...BlueDragon Critical Thinking and Complex Problem Solving Workshop:
Root Cause Analysis Certification Course for Practitioners
(Operating Environments)  (3 days) 
  • Harvard MBA approach:

    • 15 Case Studies of increasing difficulty are provided to enhance an understanding of key concepts and develop proficiency using the BlueDragon® Framework.

    • The Case Studies for BD-301A are geared towards the Energy industry and Department of Defense operating environments/sites (e.g. Department of Energy Laboratories and project sites, commercial nuclear plants, the Nuclear Weapons Complex, the Chemical Weapons facilities, Oil & Gas plants, Chemical plants, etc.)   

  • Fundamentals of Root Cause Analysis and Apparent Cause Analysis

    • Data Analysis Tools & Techniques

    • Causal Analysis Tools & Techniques

    • Conducting Safety/Incident investigations 
    • Evaluating At-risk Behaviors and Error Likely Situations
    • Evaluating Organizational & Programmatic Issues 
  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon® combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon® in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Case studies to practice BlueDragon Critical Thinking and Complex Problem Solving tools and techniques

  • Communicating results to management and regulators

  • Evaluation of student performance includes:

    • 5-hour simulated Root Cause Analysis to test student proficiency 

    • 10 question Quiz to test student retention 

  • This workshop is approved by PMI and awards 27 Professional Development Units for Project Management Professionals and P.E.s 

Target Population

  • Management of all levels at Energy and DOD sites 

  • Department of Energy employees

  • Nuclear Regulatory Commission Employees

  • National Nuclear Security Organization employees 

  • Lean Six Sigma practitioners, Master Black Belts, Black Belts, Green Belts

  • Engineers

  • Scientists 

  • Operators

  • Root Cause & Apparent Cause Event Investigators

  • Nuclear Safety and Management ​

  • ​Facility/Operations Managers

  • Construction  Safety and Management

  • Contractor Assurance personnel

  • Performance Assurance personnel

  • Corrective Action Program Managers

  • Occurrence Reporting personnel

  • Safeguards & Security personnel

  • Quality & Oversight Dept. personnel

  • Environmental Health & Safety personnel

  • Regulatory & Stakeholder Interface personnel

  • Project Management Professionals receive 27 Credit Hours

BD-301B...BlueDragon Critical Thinking and Complex Problem Solving Workshop:
Root Cause Analysis Certification Course for Practitioners
(Manufacturing)  (3 days) 
  • Harvard MBA approach:

    • 15 Case Studies of increasing difficulty are provided to enhance an understanding of key concepts and develop proficiency using the BlueDragon® Framework.

    • The Case Studies for BD-301B are geared towards the Manufacturing industry  (e.g. Transportation Equipment Industry, Chemical and Allied Industry, Petroleum Refining and Related Industry, Electronic and Electrical Equipment Industry, Fabricated Metal Industry, Industrial and Commercial Machinery Industry, Measuring, Analyzing and Controlling Instrument Industry, Tobacco Industry, and Miscellaneous Manufacturing Industries).   

  • Fundamentals of Root Cause Analysis and Apparent Cause Analysis

    • Data Analysis Tools & Techniques

    • Causal Analysis Tools & Techniques

    • Conducting Safety/Incident investigations 
    • Evaluating At-risk Behaviors and Error Likely Situations
    • Evaluating Organizational & Programmatic Issues 
  • What is “Critical Thinking?” We’ll re-define Critical Thinking in practical terms and discuss some of the more effective Critical Thinking tools for evaluating human performance, equipment failures and program/process breakdowns.  

  • How BlueDragon® combined Critical Thinking tools with “Lean” and “Agile” techniques to create a Complex Problem Solving Framework that efficiently and effectively identifies root causes and contributing factors for human performance issues, equipment malfunctions and organizational and programmatic breakdowns.  

  • Examples of BlueDragon® in action.

  • Classic issues that diminish the effectiveness of root cause analysis, including: 

    • Why typical root cause analyses are too labor intensive and inefficient;  

    • Why too often root cause analyses do not identify the root causes;  

    • Misconceptions about how root causes are actually identified; and

    • Why is anyone still using the Fishbone?  

    • Why do managers (and regulators) behave as though they have the answer keywhen reviewing root causes (and the risks they take by hijacking root causes)?

  • The scalability of BlueDragon®  and how to use it to stop adverse trends before their root causes cause more significant events.  

  • Overview of effective and ineffective corrective actions to prevent recurrence and Mistake Proofing

  • Case studies to practice BlueDragon Critical Thinking and Complex Problem Solving tools and techniques

  • Communicating results to management and regulators

  • Evaluation of student performance includes:

    • 5-hour simulated Root Cause Analysis to test student proficiency 

    • 10 question Quiz to test student retention 

  • This workshop is approved by PMI and awards 27 Professional Development Units for Project Management Professionals and P.E.s 

Target Population

  • Management of all levels at Manufacturing sites 

  • Lean Six Sigma practitioners, Master Black Belts, Black Belts, Green Belts

  • Engineers

  • Scientists 

  • Operators

  • Root Cause & Apparent Cause Event Investigators

  • ​Facility/Operations Managers

  • Safety Management

  • Performance Improvement personnel

  • Corrective Action Program Managers

  • Quality & Oversight Dept. personnel

  • Environmental Health & Safety personnel

  • Regulatory & Stakeholder Interface personnel

  • Project Management Professionals receive 27 Credit Hours

BD-401...Advanced BlueDragon Critical Thinking and Complex Problem Solving
Tools for Master Practitioners (1 day) 
  • Advanced Root Cause Analysis and Data Analysis tools: 

    • Streaming Analysis 

    • Common Cause Analysis 

    • Process Mapping

    • Compiling BlueDragon Root Cause Analysis Reports 

  • Pre-requisites:

    • Participants must have attended BD-301A/B

    • Participants must have led or facilitated a minimum of three root causes 

Target Population

  • All those that have attended BD-301A or BD-301B

DLE Technical Services is an Approved Registered Education Provider for the Project Management Institute (PMI)

 “The [BlueDragon] Root Cause Analysis process has positive momentum with “pull” from all levels of management. The use of causal analysis and increase in corrective action plan quality are beginning to show positive results in the consistency and discipline in the CA approach.”   

Contractor Assurance Oversight Committee

at Savannah River Nuclear Solutions 

“Through our implementation of the BlueDragon methodology, CNS is achieving a very positive culture change at our plants by providing a consistent and effective set of tools to managers to aid them in the identification of true root causes.   We just completed a major BlueDragon analysis of some issues that came up in a multimillion dollar project.  The process received rave reviews from the Vice Presidents that were engaged in the process and were recipients of the results.”

- Chris Clark

Director of Contractor Assurance at CNS

(Pantex and Y-12 National Security Complex) 

The BlueDragon Root Cause workshops you provided at both [DUF6] sites were extremely well received by our staff as well as the DOE and their Technical

Support representatives in attendance. It increased our ability to discern and dissect our problems, and provided an important addition to the UDS “toolbox”. By more effectively identifying the causes of our issues and events we were able to target our Corrective Actions to mitigate recurrence and improve our overall performanceYour understanding and use of the BlueDragon root cause method is best-in-class and on behalf of UDS and myself, I extend my sincerest 

appreciation.”  

- Paul Kreitz

President

 Uranium Disposition Services

“On behalf of Fluor B&W Ports, I would like to offer my personal thanks for teaching your DLE Root Cause and Event Investigation course at our Piketon,OH training facilities… We sent a wide cross section of our personnel to attend the training, including managers, operators, mechanics and safety representatives, and the feedback we received has been extremely positive. You did an outstanding job of helping our personnel understand the fundamentals of causal analysis that will help us create an excellent problem solving organization. Your material was top notch and your subject matter expertise and delivery of the course content were way above average. Again, I thank you for providing excellent training that has contributed to improving our problem solving culture at Fluor B&W Portsmouth.”  

 

 

 

- Dennis Carr

Program Manager

Fluor B&W Porstmouth

  • “I think this can revolutionize the current processes used by the [Federal Government Agency] that I work for."  (Rich R. - Sept 2016)

  • "This is an excellent course for anyone that wants to learn multiple methods to solve program, process or industry issues, and to support efficient causal analysis."  (Courtney J. - Sept 2016)

  • "A great course!  Should be folded into the Nuclear Regulatory Commission, the Department of Energy and commercial industries.  The [proprietary] approach was fantastic!  BlueDragon techniques are a great way to efficiently improve operations and safety.  They will help you complete your mission."  (Martin M. - Sept 2016) 

  • "This course brings together a collection of established and proven quality tools in a manner that can be efficiently applied in any situation with the rigor necessary to solve the problems."  (Tammy P. - Sept 2016) 

  • "Humbling experience, but a good one."  (Dave H. - Sept 2016)

  • “I was blown away. This workshop should be taught to every [college] graduating senior, to give them real-world problem solving skills.” (Cody W. – May 2017)

  • “I will apply [to bring BlueDragon] to my students and my University.” (Hyung K. – May 2017)

  • “Method seems to be faster than any other method being used [in the industry].” (Erick S. – May 2017)

  • “Rob is an expert with a world of knowledge.” (Sean L. – May 2017)

  • “It’s not easy to sit in a course for 9-hrs a day, but the workshop was so engaging that time just flew by!” (Rebecca R. – May 2017)